VoIP Services for Business

Short Duration

Growing increasing more difficult to find quality short duration termination vendors. We provide high CPS and ASR short duration termination.

Competitive Rates

We carry some of the best domestic termination traffic in the country never having to put price before quality.

Fully Scalable

Our network consists of switching nodes allowing us to expand into new datacenters both domestic & international.

Wholesale Termination

We offer a completely managed and customizable Wholesale VoIP carrier solution. Our outbound service, which currently supports G.711 and G.729 codecs, allows you to take full advantage of the best available call quality.

Termination

We offer dialer rate deck or a flat rate option; according to your needs and requirements

Wholesale A-Z Termination

Backed by world leading infracstructure, we offer wholesale A-Z termination through our multiple direct interconnects with PTT / Tier 1 / Tier 2. We offer a completely managed and customizable Wholesale VoIP carrier solution. Our outbound service, which currently supports G.711 and G.729 codecs, allows you to take full advantage of the best available call quality.

TOLL FREE TERMINATION

Call quality is the highest priority essential for any conversational traffic your clients may have.
Our tier 1 and direct carrier partners provide us the ability to route calls with the up-most priority including redundancy to ensure your customers are happy.
Make calls to any of the following prefixes 1800, 1888, 1877, 1866, 1855, 1844 and 1833 in the USA and Canada.

FLAT RATE TERMINATION

Call quality is the highest priority essential for any conversational traffic your clients may have.
Our tier 1 and 2 carrier partners provide routes with the up-most priority and redundancy to ensure your calls complete.

CLI Service

100% CLI Guaranteed!

24/7 Call Routing

24/7 Call routing management and control.

Codec Support

G.711 and G.729 Codecs.

Least Cost Routing (LCR)

Our custom-built least cost routing engine enables us to route our numbers strategically, giving you the best possible pricing.

Strategic Relationships

We have created strategic relationships with top telecommunications carriers, leveraging our high-volume traffic to negotiate aggressive rates.

Predictive Dialers

Managed Open Source Predictive Dialer Softwares

Hosted Predictive Dialer

Voipblaze is providing multiple open source predictive dialers such as Vicidial and Goautodial with setup, hosting, management and support.

Our predictive dialers are packaged with all the features that one can ask for in a call center set up. Along with that, we have kept simplicity and quality optimum to ensure the smoothest connectivity between you and your customers.

Limitless Opportunities

The efforts put in the business campaign suffer a lot when agents dial the wrong ends on the calls. Predictive dialer help you tap the right opportunities.

No Hardware Needed

Our predictive dialer is well equipped and you don’t have to worry about any hardware because there is none.

Immediate Customer Support

We make best efforts to avoid chaos for the customers. That is why we offer simple installation and setup with our predictive dialer.

Live Monitoring

Call monitoring is crucial in maintaining the services standards. You can easily monitor every ongoing activity.

VICIdial

VICIdial outbound predictive dialer, astGUIclient Asterisk PBX user interface.

  • VICIdial Hosting
  • VICIdial Support

GOautodial

Open Source Web Based Call Center system based on CentOS

  • GOautodial Support
  • GOautodial Consultancy

VICIdial Hosting

Dedicated VICIdial Predictive Dialer Stand Alone Servers and Clusters

VICIdial, a fully-featured call center suite designed to enable real-time monitoring and to keep a complete control over user administration. Customize it as per your requirement. It’s the best contemporary business communication tool which offers efficient lead management, minimizes call drops and delivers the immensely productive results. A software suite built with reliable, secure and flexible features enabling a better way to connect with the clients. VICIdial is a complete call center solution ensuring better service, productivity and profitability. And this impels the progress of your business at an exceptional pace.


VICIdial Services We Offer


VICIdial Hosting

Experience the power of VICIdial without requiring any local infrastructure as our servers will host it for you.

VICIdial Support

Get a steadfast support while you go for VICIdial. Question, discuss and resolve with our sincere team.

VICIdial Consultancy

Connect instantly with the technician to keep your VICIdial operations free from interruptions or any unprecedented error.



GOautodial Hosted Service

Call Center Technology Optimized


Supervisor Management

Real-time Dashboard
Listen-in, barge-in
Force log-out
Reports and analytics

Call Recording & Voice Log Storage

Full call recordings or on-demand
Option to store call recordings on your own NAS/FTP.

Support

Pay as you need support
Packaged support plans – to suit all user types
Customizable support & Managed services solutions

Compliance

US, UK and Australia telemarketing compliance
Drop timer with safe-harbor message for FTC compliance

Team Management

Multi-group, multi-campaign assignments
Skill-rating based agent priority routing
Support remote and mobile workers

Security

Protection against SIP brute force attacks
Call encryption support via TLS
Protection against HTTP DOS or brute force attacks
Web application firewall

Additional Enhancements

WebRTC for voice calling right inside your web browser
Database backup and redundancy
High-availability (HA) configuration
Support multi-offices and BPO working
API and web services based integrations (into CRM)

Campaign Management

Multi-lead list per campaign
Campaign defined scripts
Custom caller ID – campaign specific
Custom call statuses and call dispositions
Hotkeys for quick hangup and call dispositions
Filter leads (dynamically exclude numbers from lists)

Lead Management

Upload and download of customer lists
Leads filtering
Leads recycle
Internal DNC and blacklist
Leads timezone restrictions

Call Management

Dedicated direct calling user extensions
Personal voicemails & Team voicemails
Outbound calls – Manual, preview and predictive
Inbound calls – Automated call distribution (ACD)
Blended calls (inbound and outbound)
Scheduled callbacks (manual & auto)
3-way conference and call transfers
Interactive voice response (IVR) with campaign/queue
Broadcast and survey dialing

FreePBX Hosting

Hosted Phone Systems Pre-Installed with FreePBX Setup within MINUTES!

Hosted PBX

We make FreePBX hosting simpler for you!

Unlimited Extensions

You can create an unlimited number of extensions via the FreePBX control panel.

Completely SIP Based

Unlimited SIP trunk capabilities are included.

Caller-ID

See who is calling directly on your phone.

Unlimited IVR’s

Auto Attendants allow you to direct your customers to various parts of your organizations through easy to use push button menus.

Paging and Intercom

Support for group paging through your telephone handsets or integration through your overhead paging system.

Company Directory

Empowers your customers to find people in your organization easily and connect directly to their extension.

Auto Dialer

Press 1 Campaign & Voice Broadcasting Software

Press 1 Campaign & Voice Broadcasting Software

World’s only autodialer software with no expansion limits; tested with millions of concurrent calls terminating billions of minutes.

Broadcasting

Reach millions of contacts at the speed of light.

Interactive Voice Response (IVR)

Design your own IVR with unlimited possibilities with your requirements.

SMS

Reach millions of cell phones through text messages for any purposes that you may have.

Answering Machine Detection (AMD)

Answering Machine Detection with leave-a-message-after-the-tone identification.

Press 1 Live Transfer

After playing a broadcast message, press 1 or any key to transfer call to your own IP PBX.

Do Not Call (DNC)

Maintain your own DNC list for compliance with regulators.

DID / Virtual Number

Get unique Virtual Phone Numbers on your phone line

DID/DDI Local Number

Direct Inward Dialing (DID) also known as Virtual Number is a feature that provides a series of numbers on a single telephonic line. DID, also known as Direct Dialing Inward (DDI) in some countries, enables the single line to handle multiple calls that maintain an effective connectivity of all the employees.

By availing the easy-to-remember numbers, a business can benefit in building enterprise-like reputation among customers. With DID numbers your employees can reach each other by simply dialing a three or four digit extension. Based on cloud, its technology can connect even the differently located branches on the same network. All this sums up to support all the levels of organizations in maintaining the best telephonic communication. This feature can play more than just a significant role for businesses as it supports the fax operations as well.

Rich Connectivity

With the traditional trunk line facility on the phone, you get steady and flawless call connectivity.

Local Phone Numbers

The phone numbers offered on the DID features are usually preferred by businesses to be in series.

Choice of Numbers

Different businesses have different preferences when it comes to selecting the numbers. So choose a number that suits you.

Port Your Old Number

You can easily port the existing numbers of your business with us. This makes the customer experience seamless.

Call Center Leads

Get high quality converting leads

Call Center Leads Provider

For every business generating leads, converting those leads into sales is a top priority. In the newly released Salesforce report, lead quality is the number two ranked challenge for marketers. To maximize your ability to find quality call center leads, VoIP Terminator is your go to partner.

Voipblaze Outbound Contact Center automates lead and campaign management. Create an automated sales and marketing funnel that achieves your outbound goals. Deploying VoIP Terminator’s integrated On-Demand call center solution with lead management solutions delivers improved results for lead generation. Double the number of leads your call center generates and turn them into customers without significant capital investment or a lengthy implementation cycle.

Simple Pricing

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

CRM Integrations

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.